Shell, the gasoline station, is where I frequent for my vehicle's diesel and air for my tires. But I also go to other stations like Phoenix (because the company is based in Davao City), Caltex (for the rebates if I use the credit card) and Jetti. For a pleasant service I enjoy Shell's attendants. I feel that they are genuine in pleasing their customers. And another plus is that I trust their digital tire guage if to compare to the manual guage other stations still use.I also tried to observe and compare my vehicle's running condition using different kinds of diesel from different stations. Even if my brother said they are "all the same", I think my vehicle respond smoothly whenever I use the diesel of Shell.
Well, I wrote about this because I had a not so pleasant experience with one of their pump attendants this morning (Shell Bajada branch). It was petty really - about not having enough change for the money I paid. I said "that is the only money I have and I asked if they can do something about it because anyway the change I ought to get from them is only P300 pesos .
In short, they were also able to produce the change. Never mind the waiting time because I was listening to MoTwister's show on Killerbee that gave me some amusement while waiting. What pissed me off is when the attendant gave me the change and I engaged her for a few feedback about her service.
I often give feedback mainly to give some pointers on how their services could further be improved, nothing more, nothing less. Even if it is unsolicited, I do am frank in giving that to anyone whom I think should have a little input.
Well, she snubbed me, har har har.
I called her Supervisor, not to recommend her termination or what. I suggested that the girl should be given some points on manners, interpersonal skills and a review of the basic customer service/management skills.
I was informed that she has encountered several troubles with their customers! I was sad of course that she might lose a job. But I think, if she is not interested in improving herself for the customers, there is no one to blame but her if she is kicked-out from the job.
I felt good talking to the Supervisor who was just too willing to get some feedback from me. It is kind of a calling on my part (har har har) whenever I get the time, I really call and inform supervisors and managers to give feedback. Whether good or bad!
I think feedbacking helps. Maybe to improve the customer service level of people/companies who are in any kind of business. Or maybe at least, observe some manners. We can all start from that level to hit it big in business globally. I do believe so!
Be blissful!
In short, they were also able to produce the change. Never mind the waiting time because I was listening to MoTwister's show on Killerbee that gave me some amusement while waiting. What pissed me off is when the attendant gave me the change and I engaged her for a few feedback about her service.
I often give feedback mainly to give some pointers on how their services could further be improved, nothing more, nothing less. Even if it is unsolicited, I do am frank in giving that to anyone whom I think should have a little input.
Well, she snubbed me, har har har.
I called her Supervisor, not to recommend her termination or what. I suggested that the girl should be given some points on manners, interpersonal skills and a review of the basic customer service/management skills.
I was informed that she has encountered several troubles with their customers! I was sad of course that she might lose a job. But I think, if she is not interested in improving herself for the customers, there is no one to blame but her if she is kicked-out from the job.
I felt good talking to the Supervisor who was just too willing to get some feedback from me. It is kind of a calling on my part (har har har) whenever I get the time, I really call and inform supervisors and managers to give feedback. Whether good or bad!
I think feedbacking helps. Maybe to improve the customer service level of people/companies who are in any kind of business. Or maybe at least, observe some manners. We can all start from that level to hit it big in business globally. I do believe so!
Be blissful!
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